PRIVACY

First and foremost, Oxford Cigar Company respects the privacy of its customers. We do not share your address, credit card information, or email with anyone else. All customer information is strictly used to process orders and for our promotional correspondence to keep you informed in the most convenient, secure & efficient way possible. If you would like to be removed from any of our mailings, please contact us.

SECURITY

Oxford Cigar Company protects all information by using a secure server. That means that your credit card number and address are encrypted so that they cannot be read as the information travels via the Internet. We have made it a priority to keep your information and shopping experience safe.

SALES TAX

All orders shipped to the State of Florida addresses will be charged a 6.5% sales tax. Sales tax will not be charged on shipments going outside of the State of Florida. Please note that any sales tax due in the purchaser’s state is responsible to be paid by the purchaser.

PAYMENT

We accept Visa, MasterCard, AMEX, and Discover.

SHIPPING POLICY

  • PLEASE NOTE: ALL SHIPMENTS WILL BE DELIVERED ADULT SIGNATURE REQUIRED

Shipping rates are calculated at checkout based on your order and delivery address. See our Shipping Procedures and Refund & Exchange Policy for full shipping terms.

All merchandise leaves our facility in good condition. Once a shipment is handed to the carrier (USPS or UPS), risk of loss passes to you — see our Shipping Procedures and Refund & Exchange Policy for full terms. If you purchased ShipInsure package protection at checkout, file your claim through the ShipInsure claims portal; approved claims are resolved by ShipInsure as a replacement, repair, or refund under ShipInsure’s Terms & Conditions. If you declined ShipInsure, your remedy for a lost, stolen, or damaged shipment is a claim filed directly with the carrier, and Oxford Cigar Company is not obligated to replace or refund the order. For damaged items, please photograph the damage, retain all packaging, and contact us at info@oxfordcigarcompany.com or (833) 742-4427 / (407) 358-7210.

HOW LONG DOES IT TAKE AFTER I ORDER?

Orders are processed during our business hours and shipped promptly the next business day depending on product availability unless it is on a Friday, then your order will not ship out until Tuesday morning since our shipping department is closed on Saturdays through Mondays. Remember this includes holidays as well.

The average delivery time for all shipments within the contiguous United States for the standard delivery option is between 3-5 business days. Sometimes product delivery time varies depending on arrival from manufacturers and distributors. Other delivery options are available for an additional cost. Contact support for more information on shipping options available.

CAN I CHANGE MY ONLINE ORDER?

Once an online order had been submitted, it cannot be changed online. However, Oxford Cigar Company may be able to modify or cancel the order if the time between the submitted order and the packaging of the order is caught in time before it is shipped out. Contact us as soon as possible via email or phone immediately!

CREDIT CARD POLICIES

We process Visa, MC, AMEX, and Discover credit cards. We utilize AVS (address verification service) on all orders received and verify both the billing address and zip code. If either the address or the zip code does not match, we will attempt to verify the correct address via email/or phone. If we do not receive a response in a timely fashion, we reserve the right to cancel the order without further notice as a protection for ourselves and credit cardholders.

RETURNS/EXCHANGES

Oxford Cigar Company stands behind every product we sell and wants you to be happy with your purchase. Our satisfaction guarantee applies to domestic U.S. orders; international orders are final, as set out in our Shipping Procedures and Refund & Exchange Policy. Should something not meet your satisfaction, contact us and we’ll make the proper arrangements. We will gladly refund or exchange merchandise in its original packaging within 14 days of receipt. To return an item, send it INSURED via UPS or USPS to 8815 Conroy Windermere Road, Suite 275, Orlando, Florida 32835 — please notify us before returning. Merchandise damaged in transit is handled under the Package Protection / carrier-claim process above, not as a standard return — retain all packaging and contact us at info@oxfordcigarcompany.com or (833) 742-4427 / (407) 358-7210 for guidance.

ONLINE POLICY FOR INDIVIDUALS 21 YEARS OF AGE AND OLDER

This site is not directed to persons less than 21 years of age and no information should be submitted or posted at Oxford Cigar Company’s online website by individuals less than 21 years of age. Sales of tobacco products to individuals under the legal minimum purchase age are illegal. Oxford Cigar Company makes every attempt to restrict sales of tobacco to individuals of 21 years of age. Certain personal information, provided by you, is used to confirm the minimum age requirements. Such information is not retained in our database therefore not compromising privacy.