Shipping Procedures

All products will be shipped via United States Postal Service.

The average delivery time for all shipments within the contiguous United States for the standard delivery option is between 3-5 business days. Sometimes product delivery time varies depending on in-stock availability and or arrival from manufacturers and distributors. Other delivery options are available for an additional cost. Contact support for more information on shipping options available.

Due to state mandate restrictions, Oxford Cigar Company does not ship tobacco products to South Dakota or Utah.

In the state of California, it is now required that there be an adult present (over 21) to sign and accept delivery of all tobacco shipments. Tobacco products cannot be shipped to Post Office Boxes in the State of California.

Returns & Exchanges Policy

Oxford Cigar Company guarantees your complete satisfaction on every product we sell and want you, the customer, to be happy with your purchase(s). Should you find that something is not to your satisfaction, we ask that you call us and we will make the proper arrangements to remedy the situation. We will gladly refund any merchandise in its original packaging within 14 days of receipt of your order. If you need to return an item, please send INSURED via FedEx, UPS, or parcel post to our shipping address of 8815 Conroy Windermere Road, Suite 275, Orlando, Florida 32835. Please notify us before returning any items. For damaged merchandise, please retain all packing material and contact us immediately at info@oxfordcigarcompany.com or by calling us at our normal business hours at +1 (833) 742-4427 or (407) 358-7210. We will promptly arrange for its replacement.

On cigar boxes, bundles, packs, or samplers (any count): store credit for exchanges or returns will be prorated based on the number of cigars not consumed.

All “dollar off” and “percentage off” coupons will be prorated based upon the dollar value of the products returned. If Return Guidelines are exceeded, the credit will be prorated based upon the number of cigars consumed. “Free offers or Promotional Items”, included with some box orders, must also be returned with the box/boxes to receive proper credit.

The buyer must pay for return shipping in order to exchange or obtain a refund on their original purchase order.

Original shipping will be fully refunded only when one of the following is true:

  1. Defective merchandise
  2. Wrong item shipped due to our error
  3. Damaged in transit

If you would like to return merchandise, the merchandise must have been purchased within the last 14 days AND you must obtain an RMA# (Return Merchandise Authorization) from Oxford Cigar Company. You may do so in one of two ways:

  1. You may email us at info@oxfordcigarcompany.com. You MUST include your order number, the item you are returning, and the reason you are returning the merchandise.
  2. Our by calling our customer service department at +1 (833) 742-4427 or (407) 358-7210

Notice: No returns will be accepted without prior authorization.

Once you have obtained an RMA#, please follow these simple guidelines to return your cigars:

  1. IMPORTANT! Please DO NOT return any cut or partially smoked cigars. Cigars believed to be unsmokable or defective must still be in a condition to be sent back to the manufacturer. If returns are received in less than adequate condition, our Returns Department reserves the right to refuse the package and/or deny or pro-rate your credit accordingly.
  2. Please pack the cigars securely in a clean, odor-free carton suitable for shipping.
  3. Enclose your original invoice in the carton, if possible.

Prominently display the RMA# on the OUTSIDE of the package and address the package to:

Oxford Cigar Company
8815 Conroy Windermere Rd Suite 275
Orlando, FL 32835
Attention: Returns

International Orders Terms & Conditions

  • Orders must ship to a valid billing and shipping address for the credit card used to place the order.
  • NO Lighters with butane or fuel can be shipped internationally due to flight restrictions of FAA regulations.
  • All international orders ship United States Postal Service via Priority Mail International or Priority Mail International Express services. Delivery costs vary from region to region based on the weight and value of order shipment.
  • All delivery times vary due to Customs clearance in each given country.
  • Any duties, taxes, and import fees incurred in the shipment are the sole reasonability of the customer. If the customer should refuse to pay the duties and taxes after the order has shipped, and the order is returned to Oxford Cigar Company, we will not refund your original shipping charge, in addition, you will be responsible for any return shipping charges, duties, fees, and taxes incurred. Any duties, taxes, and import fees incurred in the shipment are the sole reasonability of the customer.
  • All orders must be paid in full prior to shipment.
  • By placing an order the customer is agreeing to assume ALL RISK for lost, stolen, or seized shipment orders.
  • In the event that a country listed with no tobacco restrictions refuses to clear customs and the shipment is returned, the customer will not be refunded the shipment cost.
  • All international orders are FINAL and it is the sole duty of the customer to be compliant with local & federal laws of each destination country.
  • All communication with Oxford Cigar Company will be in English.
  • All credit/debit card sales information must be verified before the shipment of the order.

If you have any further questions feel free to contact us via email at info@oxfordcigarcompany.com or by calling us at toll-free (833) 742-4427 or (407) 358-7210.

Restrictions & Prohibitions:

Oxford Cigar Co. reserves the right to refuse to ship to any country or province. For more information on prohibitions and restrictions by the US Postal Service please visit: http://pe.usps.com/text/imm/immctry.htm

  • It is the customer’s responsibility to check with the USPS prohibition list before placing an order.
  • The table below is only to be used as a guide. Verify with USPS prohibition directory before placing an order
Alhucemas (Spain) 690 Tobacco (admitted only to the Canary Islands, Ceuta, and Melilla)
Alofi Island (New Caledonia) 598 Tobacco leaves or manufactured tobacco
Andaman Islands (India) 480 Commercial shipments of tobacco manufactured or not may only be sent to licensed importers or wholesalers
Angola 281 Prohibitions Tobacco
Anjouan (Comoros) 374 Prohibitions Cigarettes and tobacco except when sent by private individuals and intended for the personal use of the addressee
Astypalaia (Greece) 452 Prohibitions Playing cards; saccharine; tobacco, cigars, cigarettes; and cigarette papers
Austria 298 Gifts shipments are exempt from charges and fees provided the value of the shipment does not exceed 29 EUR; they may not contain more than 40 cigarettes or 10 cigars or 50 grams of tobacco, or more than 50 grams of a selection of these products.
Azores (Portugal) 633 Prohibitions Tobacco
Balearic Islands (Spain) 690 Prohibitions Tobacco admitted only to the Canary Islands, Ceuta, and Melilla
Belarus 313 Prohibitions Tobacco, manufactured tobacco products, and smoking mixtures of all kinds
Belgium 316 Prohibitions Commercial shipments containing any form of tobacco, including electronic or vapor cigarettes that contain nicotine
Belize 319 Prohibitions Tobacco packed with other merchandise; tobacco sweetened with leaves of other plants
Bolivia 327 Prohibitions Tobacco in any form, cigarettes or cigarette papers or packaging
Brazil 335 Prohibitions Commercial samples that promote tobacco products or smoking-related merchandise Commercial shipments that contain cigarettes, cigarillos, cigars, loose and packaged tobacco, pipes, and other smoking devices
Canary Islands (Spain) 690 Prohibitions Tobacco (admitted only to the Canary Islands, Ceuta, and Melilla)
Central African Republic 362 Tobacco products are admitted provided the import duties and taxes are paid. The immediate container (box, case or cigarette package) must be marked “Vente en U.D.E.” (Sale in Equatorial Customs Union) below the trademark
Ceylon (Sri Lanka) 693 Prohibitions Tobacco products
Chad 364 Tobacco products are admitted provided the import duties and taxes are paid. The immediate container (box, case or cigarette package) must be marked “Vente en U.D.E.” (Sale in Equatorial Customs Union) below the trademark
Chaferinas Islands (Spain) 690 Prohibitions Tobacco (admitted only to the Canary Islands, Ceuta, and Melilla)
Chalki (Greece) 452 Prohibitions Playing cards; saccharine; tobacco, cigars, cigarettes; and cigarette papers
Corsica (France) 429 Restrictions the importation of tobacco leaves and stems, manufactured tobaccos, cigars, cigarettes, chewing and smoking tobacco is permitted only on behalf of the State Monopoly, with the following exception: Manufactured tobaccos, including cigars and cigarettes, may be sent to individuals in France for personal use up to 10 kilograms (22 pounds) per person per year, subject to special customs authorization
Crete (Greece) 452 Restrictions Playing cards; saccharine; tobacco, cigars, cigarettes; and cigarette papers
Cyjrenaica (Libya) 539 Prohibitions Tobacco in any form
Damao (India) 480 Commercial shipments of tobacco manufactured or not may only be sent to licensed importers or wholesalers
Denmark 395 Fine-cut tobacco in small packages to which cigarette papers are attached
Diu (India) 480 Commercial shipments of tobacco manufactured or not may only be sent to licensed importers or wholesalers
Dodecanese Islands (Greece) 452 Prohibitions Playing cards; saccharine; tobacco, cigars, cigarettes; and cigarette papers
Doha (Qatar) 636 Cigarettes and tobacco products
Ecuador 404 Leaf or manufactured tobacco and cigarette paper except with the authorization of the Government
Eire (Ireland) 491 Tobacco, cigars or cigarettes packed with other articles. Cut and compressed, sweetened, or adulterated tobacco
Fezzan (Libya) 539 Prohibitions Tobacco in any form
Fiji 424 Restrictions Tobacco, cigars, cigarettes, and snuff may not exceed 11 pounds or be packed with other merchandise
Formosa (Taiwan) 709 Prohibitions Cigars, cigarettes, and prepared tobacco
France 429 The importation of tobacco leaves and stems, manufactured tobaccos, cigars, cigarettes, chewing and smoking tobacco is permitted only on behalf of the State Monopoly, with the following exception: Manufactured tobaccos, including cigars and cigarettes, may be sent to individuals in France for personal use up to 10 kilograms (22 pounds) per person per year, subject to special customs authorization
French Guiana 432 Otherwise, same as for France, with the exception of tobacco, which may be imported
French West Indies (Martinique) 567 The importation of tobacco leaves and stems, manufactured tobaccos, cigars, cigarettes, chewing and smoking tobacco is permitted only on behalf of the State Monopoly, with the following exception: Manufactured tobaccos, including cigars and cigarettes, may be sent to individuals in France for personal use up to 10 kilograms (22 pounds) per person per year, subject to special customs authorization
Friendly Islands (Tonga) 721 Tobacco, cigars, cigarettes, and snuff packages over 11 lbs. or packed with other goods
Futuna (Wallis and Futuna Islands) 763 Prohibitions Tobacco leaves or manufactured tobacco
Gabon 436 Prohibitions Tobacco, cigars and cigarettes
Goa (India) 480 Commercial shipments of tobacco manufactured or not may only be sent to licensed importers or wholesalers
Grand Comoro (Comoros) 374 Prohibitions Cigarettes and tobacco except when sent by private individuals and intended for the personal use of the addressee
Greece 452 Prohibitions Playing cards; saccharine; tobacco, cigars, cigarettes; and cigarette papers
Holland (Netherlands) 595 Cigarettes are prohibited. In addition, gift shipments of the following tobacco product from one individual to another are limited to the following maximum quantities and value of no more than 45 EUR: 1) 10 cigars; 2) 25 cigarillos (maximum weight, 3 grams each); or 3) 50 grams of pipe tobacco
Huan Island (New Caledonia) 598 Prohibitions Tobacco leaves or manufactured tobacco
Iceland 478 Prohibitions Tobacco products
India 480 Restrictions Commercial shipments of tobacco, manufactured or not may only be sent to licensed importers or wholesalers
Ireland 491 Prohibitions Tobacco, cigars or cigarettes packed with other articles. Cut and compressed, sweetened, or adulterated tobacco
Isle of Pines (New Caledonia) 598 Prohibitions Tobacco leaves or manufactured tobacco
Israel 494 Prohibitions Tobacco, in various forms, exceeding 600 grams
Italy 497 Prohibitions Tobacco
Kalymnos (Greece) 452 Prohibitions Playing cards; saccharine; tobacco, cigars, cigarettes; and cigarette papers
Karpathos (Greece) 452 Prohibitions Playing cards; saccharine; tobacco, cigars, cigarettes; and cigarette papers
Kassos (Greece) 452 Prohibitions Playing cards; saccharine; tobacco, cigars, cigarettes; and cigarette papers
Kastellorizon (Greece) 452 Prohibitions Playing cards; saccharine; tobacco, cigars, cigarettes; and cigarette papers
Kazakhstan 507 Prohibitions Tobacco products and smoking mixtures of all kinds
Korea, Republic of (South Korea) 516 Restrictions Tobacco and ginseng may only be imported by the Korean government
Kos (Greece) 452 Prohibitions Playing cards; saccharine; tobacco, cigars, cigarettes; and cigarette papers
Lebanon 532 Prohibitions Leaf tobacco, cigars, and cigarettes are subject to prior authorization from the Lebanese Ministry of Finance
Leipsos (Greece) 452 Prohibitions Playing cards; saccharine; tobacco, cigars, cigarettes; and cigarette papers
Leros (Greece) 452 Prohibitions Playing cards; saccharine; tobacco, cigars, cigarettes; and cigarette papers
Libya 539 Prohibitions Tobacco in any form
Lithuania 544 Prohibitions Tobacco and manufactured tobacco substitutes, except it, is permitted to send 200 cigarettes or 250 g. of tobacco, or an assortment of these products, provided the gross weight does not exceed 250 g. (8.8 ounces)
Loyalty Islands (New Caledonia) 598 Prohibitions Tobacco leaves or manufactured tobacco
Madagascar 554 Prohibitions Tobacco sauce (Praiss).
Madeira Islands (Portugal) 633 Prohibitions Tobacco
Mauritania 569 Restrictions Tobacco or cigarettes. The packages must bear the words “Vente en Republique Islamique de Mauritanie” printed in letters at least 1-1/4 inches high below the trademark
Mauritius 571 The importation of tobacco leaves and stems, manufactured tobaccos, cigars, cigarettes, chewing and smoking tobacco is permitted only on behalf of the State Monopoly, with the following exception: Manufactured tobaccos, including cigars and cigarettes, may be sent to individuals in France for personal use up to 10 kilograms (22 pounds) per person per year, subject to special customs
Melilla (Spain) 690 Prohibitions Tobacco (admitted only to the Canary Islands, Ceuta, and Melilla)
Netherlands 595 Restrictions Cigarettes are prohibited. In addition, gift shipments of the following tobacco product from one individual to another are limited to the following maximum quantities and value of no more than 45 EUR: 1) 10 cigars; 2) 25 cigarillos (maximum weight, 3 grams each); or 3) 50 grams of pipe tobacco
New Caledonia 598 Prohibitions Tobacco leaves or manufactured tobacco.
Portugal 633 Prohibitions Tobacco
Qatar 636 Prohibitions Cigarettes and tobacco products
Romania 640 Prohibitions Tobacco and manufactured tobacco substitutes
Russia 642 Prohibitions Tobacco products or smoking mixtures of any kind
San Marino 659 Prohibitions Tobacco
Spain 690 Prohibitions Tobacco (admitted only to the Canary Islands, Ceuta, and Melilla)
Sri Lanka 693 Prohibitions Tobacco products
Syrian Arab Republic (Syria) 707 Prohibitions Cigarette paper and machines for manufacturing tobacco or cigarettes
Taiwan 709 Prohibitions Cigars, cigarettes, and prepared tobacco
Tonga 721 Prohibitions Tobacco, cigars, cigarettes, and snuff packages over 11 lbs. or packed with other goods
Tunisia 727 Restrictions Manufactured tobaccos, cigars, and cigarettes for the personal use of the importer may be admitted up to 10 kilograms per year, subject to an authorization of the Tunisian revenue authorities
Turkey 730 Restrictions Mailable tobacco and tobacco products may not be declared as a “gift” on customs declarations, irrespective of whether they are subject to or exempt from Turkish customs duties
Ukraine 742 Prohibitions Tobacco products and manufactured tobacco substitutes
Vietnam 760 Prohibitions Products made from non-Vietnamese tobacco
Wallis and Futuna Islands 763 Prohibitions Tobacco leaves or manufactured tobacco
Zambia 767 Restrictions Cigars, cigarettes, manufactured or unmanufactured tobacco