Oxford Cigar Company (“Oxford Cigar Company,” “Company,” “we,” “us,” or “our”) respects the privacy of its customers and visitors. This Privacy Policy describes the types of information we collect through our website at www.oxfordcigarcompany.com and related online services (the “Service”), how we use and share that information, and the choices available to you. By visiting or using the Service, you consent to the practices described in this Privacy Policy and agree to our Terms & Conditions, which are incorporated herein by reference (including their provisions on governing law, jurisdiction, class action waiver, and limitations of liability, which apply to any dispute arising under this Privacy Policy).
This Privacy Policy applies only to our online activities and to information collected through the Service. It does not apply to information collected offline or through channels other than the Service, or to the practices of third parties that we do not control.
1. Information We Collect
Information you provide to us. When you create an account, place an order, enter a promotion, sign up for communications, or contact us, we may collect: your name; billing and shipping address; email address; telephone number; date of birth and other age-verification information; payment card or other payment information (processed by our payment processors — see Section 3); order history; account credentials; communications you send us; and any content you submit through the Service (which is also governed by the User-Generated Content provisions of our Terms & Conditions).
Information collected automatically. Like most websites, we and our service providers use log files, cookies, pixels, and similar technologies to automatically collect information when you visit the Service, including: internet protocol (IP) address; browser type; Internet Service Provider (ISP); device identifiers; date and time stamps; referring and exit pages; pages viewed and links clicked; and approximate location derived from IP address. We use this information to analyze trends, administer and secure the Service, understand how visitors use the Service, prevent fraud, and improve and personalize your experience.
Information from third parties. We may receive information about you from third parties, including age- and identity-verification services, fraud-prevention services, payment processors, shipping carriers, package protection providers, analytics providers, and advertising partners, and we may combine it with information we collect.
2. How We Use Information
We use the information we collect to: process, fulfill, ship, and provide customer service for your orders; verify your age and identity as required by law; process payments and prevent fraudulent transactions and chargebacks; administer accounts, memberships, promotions, raffles, and giveaways; send transactional communications (order confirmations, shipping updates, claim communications); send marketing and promotional communications where permitted, which you may opt out of at any time; operate, maintain, secure, analyze, and improve the Service; enforce our Terms & Conditions, Commerce Policies, and other agreements; comply with legal, regulatory, and tax obligations; and protect the rights, property, and safety of the Company, our customers, and others.
3. How We Share Information
We do not sell your personal information for money. We share personal information only as described below:
Service providers. We share information with third parties who perform services on our behalf, including: payment processors; shipping and delivery carriers (e.g., USPS, UPS); package protection and claims providers (currently ShipInsure; previously Route for orders protected under our prior program); age- and identity-verification providers; fraud-prevention services; website hosting, IT, and security providers; email, SMS, and marketing platform providers; and analytics providers. These providers are authorized to use your information only as necessary to provide services to us.
Advertising partners. Third-party ad servers or ad networks may use cookies, JavaScript, pixels, or web beacons in advertisements and links appearing on or relating to the Service. These technologies automatically receive your IP address and are used to measure advertising effectiveness and to personalize advertising content. Oxford Cigar Company does not control the cookies used by third-party advertisers; their practices are governed by their own privacy policies, which we encourage you to review.
Legal compliance and protection. We may access, preserve, and disclose information if we believe doing so is required or appropriate to: comply with applicable law, regulation, legal process, or governmental or regulatory request (including requests from law enforcement and regulators such as the U.S. Food and Drug Administration and state tobacco authorities); enforce our Terms & Conditions and other agreements, including investigation of potential violations; detect, prevent, or address fraud, chargebacks, security, or technical issues; or protect the rights, property, or safety of the Company, our customers, or others.
Business transfers. If the Company is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of its business or assets, information we hold may be transferred as part of that transaction, subject to standard confidentiality protections. We may also share information with our affiliates and subsidiaries.
With your consent. We may share information for any other purpose disclosed to you at the time of collection or with your consent.
Mobile / SMS opt-in data. We do not share mobile phone numbers or SMS opt-in and consent data with third parties or affiliates for their own marketing purposes. Text messaging originator opt-in data and consent will not be sold, rented, or shared with any third parties, excluding vendors and service providers acting on our behalf solely to deliver our messaging program.
4. Cookies and Tracking Choices
You can set your browser to refuse some or all cookies or to alert you when cookies are being set. If you disable cookies, some parts of the Service may not function properly. For more information about managing cookies, consult your browser’s documentation.
Do Not Track. Some browsers transmit “Do Not Track” (DNT) signals. Because there is no industry standard for responding to DNT signals, the Service does not currently respond to them.
5. Marketing Communications and Opting Out
Should you wish, at any time and for any reason, to no longer receive marketing communications from Oxford Cigar Company, you may: click the unsubscribe link at the bottom of any marketing email; reply STOP to any text message to cancel SMS communications; update your preferences by logging into your account on the Service; or email us at info@oxfordcigarcompany.com. Please note that even after opting out of marketing, we will still send you transactional communications related to your orders and account.
6. Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption of payment information in transit via secure server technology. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. In the event of a breach affecting your personal information, we will provide any notifications required by applicable law. Any information you transmit to us is provided at your own risk.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to satisfy legal, tax, regulatory, accounting, age-verification, and record-keeping requirements applicable to sellers of tobacco products; to resolve disputes and chargebacks; and to enforce our agreements. Retention periods vary depending on the type of information and applicable legal requirements.
8. Age Restrictions; Children’s Privacy
The Service is intended solely for adults twenty-one (21) years of age or older. Oxford Cigar Company products are intended only for adult consumers, and we do not sell our products to anyone under the age of 21. You must certify at every transaction that you are legally 21 years of age or older to purchase tobacco products, and we use personal information you provide (including date of birth and identity information) together with third-party verification services to confirm minimum age requirements.
This Service is not directed to, and no information should be submitted or posted by, any individual under 21 years of age. We do not knowingly collect personal information from anyone under the age of 21, and we do not knowingly collect personal information from children under 13 in accordance with the Children’s Online Privacy Protection Act (COPPA). If you believe that a person under 21 has provided personal information through the Service, please contact us immediately at info@oxfordcigarcompany.com and we will take prompt, reasonable steps to delete such information and terminate any associated account.
9. California Privacy Rights
Shine the Light. California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, email us at info@oxfordcigarcompany.com with “California Shine the Light Request” in the subject line.
CalOPPA. In accordance with the California Online Privacy Protection Act: this Privacy Policy identifies the categories of personal information we collect and the categories of third parties with whom it may be shared (Sections 1 and 3); users who have an account may review and request changes to their information by logging into their account or contacting us; our response to Do Not Track signals is described in Section 4; and we will notify users of material changes to this Privacy Policy as described in Section 12, with the effective date posted at the top of this page.
California minors. Although the Service is restricted to users 21 and older, as required by California law, any California resident under 18 who has improperly registered and posted content on the Service may request removal of that content as described in our Terms & Conditions.
CCPA/CPRA. [CONFIRM WITH COUNSEL: The California Consumer Privacy Act, as amended, applies to businesses meeting certain thresholds — generally more than $25 million in annual gross revenue, or buying/selling/sharing personal information of 100,000 or more California consumers or households, or deriving 50% or more of annual revenue from selling or sharing personal information. If the Company meets any threshold, a full CCPA rights section (right to know, delete, correct, opt out of sale/sharing, and non-discrimination, plus categories disclosures and a “Do Not Sell or Share My Personal Information” link) must be added here. If not, retain this policy as written and revisit annually.]
10. Other U.S. State Privacy Rights
Residents of certain states may have additional rights regarding personal information under their state’s laws, subject to applicability thresholds. To submit a privacy rights request, email info@oxfordcigarcompany.com with “Privacy Rights Request” in the subject line, your state of residence, and the nature of your request. We will verify your identity before responding and will honor requests as required by applicable law. We reserve the right to deny requests where permitted, including where we cannot verify your identity or where an exemption applies.
11. United States Operation; International Visitors
The Service is operated from and intended for use in the United States, and we make no representation that the Service or this Privacy Policy complies with the laws of any other jurisdiction. If you access the Service from outside the United States, you do so on your own initiative, and you understand and consent that your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those of your jurisdiction.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Material changes will be posted on this page, and where required by law we will provide additional notice. Your continued use of the Service after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
13. Third-Party Links and Services
The Service may contain links to, or integrations with, third-party websites, platforms, and services (including advertising partners, social media plug-ins, package tracking, and claims portals). This Privacy Policy does not apply to those third parties, and we are not responsible for their content, privacy practices, or policies. We encourage you to review the privacy policy of every site or service you visit.
14. Contact Us
If you have questions or requests regarding this Privacy Policy or our data practices, contact us at:
Email: info@oxfordcigarcompany.com Mail: Oxford Cigar Company, 8815 Conroy Windermere Rd #275, Orlando, FL 32835 Phone: +1 (833) 742-4427 or (407) 358-7210